Overall verdict
The Hartford wins 5–4 categories
The Hartford leads on more rate factors. Root Insurance may still win for specific profiles — see the table below.

Side-by-side comparison

FeatureThe HartfordRoot InsuranceWinner
Avg annual rate~$1,632/yr~$1,462/yr✓ Root Insurance
NAIC complaint ratiolower = fewer complaints vs. industry avg0.78 — good0.68 — excellent✓ Root Insurance
Credit: excellentrate change for excellent credit-10%-2%✓ The Hartford
Credit: fair / poorrate change for fair credit+22%+8%✓ Root Insurance
Young drivers · 18–24surcharge vs 35–54 baseline+22%-4%✓ Root Insurance
Drivers 55+discount vs 35–54 baseline-18%+3%✓ The Hartford
Homeowner discount-7%No change✓ The Hartford
Multi-policy discount-5%-2%✓ The Hartford
Lapsed coverage penaltysurcharge for coverage gap+15%+20%✓ The Hartford
How to buyOnline + agentOnline / phone only
Telematics programTrueLaneRoot App (required)

Who wins by driver profile

Good credit · clean record
Root Insurance
saves ~$36/yr
Fair / poor credit
Root Insurance
saves ~$412/yr
Young driver · 18–24
Root Insurance
saves ~$417/yr
Drivers 55+
The Hartford
saves ~$272/yr
Homeowner bundle
The Hartford
saves ~$106/yr
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About The Hartford

Exclusive AARP partnership delivers meaningful 50+ discounts. One of the largest senior rate advantages of any carrier. In this comparison, The Hartford has the advantage on excellent-credit rate, 55+ rate, homeowner discount. Best for: Drivers 50+ and AARP members.

About Root Insurance

Telematics-only carrier — your rate is based on how you drive, not your age or credit. Available in ~35 states. In this comparison, Root Insurance has the advantage on avg rate, complaints, fair-credit rate. Best for: Safe drivers penalized by traditional pricing.

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